General Rental Conditions

Payment Terms

The Booking Deposit is 20% of the total cost (rental, servicing, extras, car-hire etc.) and the balance is due 2 calendar months before the start of the rental.
Payment may be made by credit card, bank transfer or in cash.

<<< Back to Top >>>

Arrival and Departure Times

We do our best to accommodate arrivals at any time and settle you in as quickly as possible.
Officially the rental period commences at 18:00 and terminates at 10:00.
However, we do try to be as flexible as possible and allow access as soon as the property has been cleaned and prepared.
Clients departing on later flights may be able to extend their stay after 10:00 depending on the arrival time of incoming clients (who always have priority) and our cleaning schedule.
In cases where an "overlap" is unavoidable we provide secure storage for clients' luggage and a shower-room to freshen up before departure for the airport.

<<< Back to Top >>>

Satellite TV

The SKY corporation announced that the analogical broadcasts would cease at the end of June 2001. However, many channels still broadcast from the Astra satellite in various languages.
Consequently it is impossible for us to provide any guarantees, at present, as far as TV reception is concerned and a point to be considered, in this respect, is that the Sky Corporation is not licensed for transmission to Spain - consequently the reception can never be guaranteed!

<<< Back to Top >>>

Modifications and Cancellations

    a. In case of cancellation by the client the following charges will be incurred -

    b. Alterations and Cancellations by us: It is highly unlikely that the chosen property would not eventually be available but this could happen if, for example, there was a serious technical problem, fire or some other unforeseen calamity. 
In such a case our liability is limited to the provision of another property of similar or higher category or a full refund of the rental, service and hire-car elements.
Please Note: We cannot refund flight costs.

<<< Back to Top >>>

The Inventory Deposit

In accordance with current Tourist Authority regulations a refundable deposit of 150 GB Pounds (or 240 Euros) will be charged to cover possible damages, breakages and/or excessively dirty condition on departure. 
Inventory Deposits must be paid with the balance payment and will be returned by cheque posted from Spain or bank transfer no later than 3 working days after your departure in the same currency as the initial payment (i.e. GBP or Euros)

<<< Back to Top >>>

Animals

Pets are not permitted under any circumstances due to the fact that ongoing clients may have an allergy to animals and in accordance with current regulations.
Additionally clients are requested not to feed or allow stray cats or dogs inside or outside the property.
Failure to comply with the above could cause the cancellation of the rental contract and/or the cost of cleaning and sterilizing the property.

<<< Back to Top >>>

Arrival Arrangements

Clients must go directly to our resort office. 
We are normally open until 22:00 but sometimes later on Saturdays.
Normally we escort you to the villa. 
If you arrive early your accommodation might not be ready, the cleaners may not have finished, or we might not have had time to check it out. If this is the case, we would not want you to hang around waiting. You would be allowed in on the understanding that we checked it over later or you informed us if everything was not to your satisfaction.
In the case of very late arrivals, or unexpected delays at night, the villa keys and a map will be left on our office door and clients should check-in as early as possible on the next working day.
If we are expecting you (i.e. you have advised an E.T.A.) and your flight is delayed so that you cannot arrive before 22:00, then please telephone and let us know.
If you have a late flights and don't fancy the idea of collecting your keys and finding the villa in the dark or you just feel that you want to be pampered then we have a solution - the VIP Airport Service.
 

<<< Back to Top >>>

Noise and other Intrusions

t should be understood that Spanish Coastal Resorts, like all other popular holiday areas, can be quite noisy at times - especially during the busy season.
Clients particularly affected by noise should pay special attention to the location of their holiday villa.
In the case of complaints about noisy neighbours, building sites etc. the Municipal Authorities shall have jurisdiction as our only remedy is relocation in another property - if available.

<<< Back to Top >>>

Clients' Obligations

The party leader shall be responsible for the proper compliance of these Booking Conditions, the Regulations of the Community of Owners of the complex where the accommodation is situated and any other competent authority.
The right to cancel the renting contract is reserved in any case of non-compliance.

<<< Back to Top >>>

Complaints

Breakdowns, defects and other difficulties must be reported immediately and will be remedied as soon as is reasonably possible.
Our aim is to provide all of the necessary elements to ensure your holiday enjoyment and satisfaction.  Therefore, if something goes wrong then we want to know about it.
You may feel that the defects and/or difficulties are so numerous or severe that your holiday enjoyment has been affected. 
. . . you may even feel that you are entitled to compensation. 
In either case please ask our receptionist to bring the matter to the attention of our Customer Relations Department.
Customer Relations will investigate the matter and inform you of their opinion in writing - if possible before the end of your holiday.

<<< Back to Top >>>

Rental Contracts

These conditions, together with the descripotion of the villa shall form the basis of the Tourist Rental Contract. Your contract is with CostaSol S.L., with ofices in Teulada 03725, Alicante (Avenida de Mediterráneo No. )  registered in Spain with CIF: the the contract is valid from the moment your deposit is paid.

<<< Back to Top >>>